Connection Report – Member Minder Pro, LLC

Thanks for helping us track this down. This takes about three minutes, and most of it fills itself in automatically.

Which site are you having trouble with?

DACdb www.dacdb.com iMembersDB www.imembersdb.com

Pick a site above and we will check your connection to it automatically — there is nothing for you to copy.

What happened? The address of the page that was slow required

Copy it out of your browser’s address bar. If you cannot get back to it, the closest you can remember is fine.

Describe it in your own words required

For example: “spun for about a minute and then gave up”, or “loaded eventually but took forever”.

When did it happen? required

Your own local time — we do the conversion for the engineers.

Date

Time

Did you see an error page?

By “error page” we mean the site stopped and showed you a message — not just a blank screen or a spinner that never finished.

No — it was just slow, or never finished loading Yes, I saw an error page

Your connection

Your internet provider required

Whoever sends you a bill for internet service. If you were on an office network, say so.

City and state required

Does it also fail on your phone with Wi-Fi turned off?

Thirty seconds, and it tells us a lot: turn Wi-Fi off on your phone so it uses cellular, then load the site.

So we can follow up

Your name required

Your email required

Your club

District

We will never ask for your password. There is nowhere on this page to enter one, and nobody from Member Minder Pro will ever ask you for it.

Got it — thank you.

Your reference number is . We have everything we need to hand this to the engineers.

One more thing, if you are willing

This part is genuinely optional and you can close the page right now with our thanks. But if you are comfortable typing one command, it shows the exact route your connection takes to reach us — which is the piece the engineers most want next. Nothing to download or install. It takes about two minutes.

Click Start, type cmd, press Enter. A black window opens.
Copy the line below, right-click inside the black window to paste it, then press Enter.

tracert www.dacdb.com

Wait up to a minute for it to finish.
Right-click → Select All, press Enter to copy, then paste it below.

Press Command+Space, type Terminal, press Enter.
Copy the line below, paste it into the window with Command+V, then press Enter.

traceroute www.dacdb.com

Wait up to a minute for it to finish.
Select all with Command+A, copy with Command+C, then paste it below.

Rows of asterisks (* * *) are normal and do not mean you did anything wrong. Send whatever it prints.

Paste the result here

Comfortable installing software? There is a better test.

The trace above is a single snapshot. A problem that comes and go — which is what an intermittent timeout usually is — can easily hide between snapshots. A tool called PingPlotter watches the same route continuously and draws where packets are being lost, which is far stronger evidence.

This takes about ten minutes and needs permission to install a program, so please skip it on a locked-down work computer. The free version does everything we need.

You can close this page while it runs. We have emailed you a link that brings you straight back here to send the image, so nothing is lost if you shut the tab or come back tomorrow.

Download it: Windows · Mac
Install it, open it, and type this in the address box at the top:

www.dacdb.com

Press the play button and let it run for about 10 minutes, ideally while the site is misbehaving. The free version keeps 10 minutes of history, so there is no benefit to running it longer than that.
Save a picture of the result: File → Save Image, or take a screenshot of the window.
Send it to us with the button below — it attaches straight to your report, reference . Nothing else to fill in.

Your PingPlotter image

PNG or JPEG, up to 8 MB. You can send up to three.

If you would rather not upload it, you can send it through our support site instead, quoting that same reference.

Questions? Visit our support site and quote your reference number.

We could not save your report from here. That may well be the same problem you are reporting. Nothing you typed is lost — copy the block below and send it to us through our support site.